Refunds & Exchange
Returns & Exchanges Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to quote your order number.
To start the process please download and complete the Returns/Exchange Request Form HERE
If you have any queries or questions you can contact us at firstname.lastname@example.org.
We do not offer free returns unless the item is faulty. Items must therefore be returned at your own cost. You need to ensure you have proof of posting in case the item goes missing.
Damages and issues
Please inspect your order upon receipt and contact us immediately at email@example.com if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.